Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, only Exchange or Credit On Account. NO RETURNS ACCEPTED AFTER 45 DAYS OF INVOICE DATE.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it (cannot be worn, cut or altered in any way).
Restocking Fees:
Due to the delicate nature of hair goods, all returns will be subject to a processing fee. Exchanges and Credit On Account will be subject to an 8% fee. Refunds will be subject to a 10% fee.
Refunds (if applicable)
Once your return is received and inspected, your refund (less restocking fee) will be processed 10-14 business days, and a credit will automatically be applied to your credit card or original method of payment.
Shipping
To return your product, you should mail your product to: Look Of Love International, 1795B Route 27 South, Edison NJ 08817, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
When you order online, you can rest assured that with SSL encryption your information will be secure and we promise we will never share it with anyone. If you prefer to speak to someone in person, we are here from 8am-6:30pm EST Monday through Friday and 9am-4pm EST on Saturday , to answer your questions, help you with your selection and to take your order. Call us toll-free at 800.526.7627.